Privacy Policy
Caprice Australia Pty Ltd (“we”, “our” or “us”), trading as Caprice Australia Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes, but not limited, to names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including but not limited to interviews, correspondence, by telephone and facsimile, surveys, by email, via our website www.caprice.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
When visitors come to our Websites or social media platforms, we also may collect some non-personally identifiable information such as the current Internet protocol address and the type of computer operating system you are using (e.g., Microsoft Windows or Mac OS), the type of browser you are using (e.g., Firefox, Internet Explorer), the domain name of the Internet service provider, or utilizing services on the Website (e.g., which of our Web pages you viewed or which games you played), and the advertisements you have been shown.
We collect Personal Information to better understand our customers’ interests and needs, to complete purchase transactions and to offer an ever improving quality range of products and services.
We use personal information in the following ways:
· Provide, deliver, source, administer, improve and personalise our products and services;
· Process payments and provide refunds and discounts;
· Enable our third party service providers to provide us with IT products and services, carry out product investigations, data processing, data analysis, business consulting, auditing, archiving, printing, delivery and mailing services;
· Provide more relevant marketing offers through direct marketing, database compilation, market research, data analysis and segmentation, and the processing or creation of other marketing information;
· Combine or compile with publicly available information for the processing or creation of marketing offers and information;
· Communicating with our customers, including product recalls and responding to queries and complaints;
· Fraud prevention, including services regarding the protection of our customers’ information, e.g. credit card information; and
· Maintaining and keeping our customers information current and as accurate as possible.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
We never sell, rent, or otherwise share your personal information with third parties without appropriate consent or as otherwise set out below.
Third parties we may disclose personal information to include:
· Our related companies;
· Our service providers including IT service providers, major delivery companies, advertising and marketing service providers, out-sourced call centres, mail houses and third party fulfilment contractors;
· Our professional advisors including our accountants, auditors and lawyers;
· Payment system operators and financial institutions; and
· Government agencies (when required by law).
We may disclose personal information in response to legal process, for example, in response to a court order or a subpoena. We also may use and disclose such information in response to a law enforcement agency’s request, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, to verify or enforce compliance with the policies governing our websites and applicable laws, or as otherwise required or permitted by law or consistent with legal requirements. In addition, we may transfer personal information about you if we or one of our business units are acquired by, sold to, or merged with another entity.
Some of our related companies and service providers operate from overseas locations and we may in order to carry out corporate functions or receive services occasionally transfer personal information overseas, predominantly to the Asia Pacific Region, United States of America, and Europe including where:
· we use service providers, cloud computing solutions or data storage located overseas;
· we, or our related bodies corporate, have offices overseas;
· we need to comply with foreign legal or regulatory requirements; or
· an international payment has been made.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
COOKIES
When you interact with us on the internet, our system automatically sends you a ‘cookie’. A cookie is a small amount of information sent from a web server to your computer, electronic tablet or smart phone that enables your device to be recognised. It is used to handle your internet sessions on that device and contains a unique identifier.
Other information stored by the cookie includes website traffic data. This data is not used to identify individual details. We only collate the data into anonymous results in order to evaluate and improve our services for our customers.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Email:
privacy@caprice.com.au
Mailing Address:
Privacy Manager
Caprice Australia Pty Ltd
300 City Road,
Southbank Victoria, 3006, Australia.
Phone
+613 9922 2500